Star Bull SupportStar Bull SupportEmail us at support@starbullgames.com. We reply within 2 working days. Please include your player ID: open the app, tap Me, and the ID is under your nickname.
Purchases are handled by the App Store or Google Play and usually arrive within seconds. Close and reopen the app: unfinished purchases are credited when the app starts. If they are still missing, email support@starbullgames.com with your player ID and the order number on your store receipt.
Refunds are handled by the store you bought from, under its rules: Apple at reportaproblem.apple.com, Google Play in your Google Play order history. Points from a refunded purchase are taken back.
No. Points are for play only, have no cash value, and cannot be exchanged for cash, prizes or anything of value, or transferred to another player.
Every round is decided by the server at random and is never adjusted for new players, buyers or balances. Each game's return rate and rules are on the Odds and Fairness page.
Update to the latest version and check your connection. Points are kept if a game is cut off and come back to your balance when you reopen the app. If it keeps happening, email support@starbullgames.com with your phone model, system version, the game and the time.
In the app: Me → Delete account. Without the app, use the account deletion request page. What is deleted and what is kept is explained there.
Email privacy@starbullgames.com. See the Privacy Policy.